Shipping Policy
We will deliver the goods to you by default mailing method. The shipping time varies in each country. Please refer to the table below for details.
Due to logistics restrictions, we are temporarily unable to ship directly to some countries. If you need to order, please contact us.
These shipping speeds are estimates and are not guaranteed.
| Continent | Country | Country Code | Transit Time (Days) | Delivery Address Requirements | Returned and Resent |
| North America | Canada | CA | 10-15 days | The recipient's name is required and must be the recipient's full name - first name and last name. For English names, the first name and last name must be separated by a space. | Reshipment fee: $11.5 per shipment for the first 1KG, $1.7 per shipment for each additional 1KG, and less than 1KG will be charged as 1KG (including return shipping fee). |
| Europe | United Kingdom | GB | 5-12 days | 1. Available throughout the region, except for military addresses. 2. Jersey/Guernsey/Isle of Man are remote islands; there are no successful delivery points to the post office. |
1. We offer a second redelivery service, which can be redelivered within the UK (excluding outlying islands). The redelivery period is 5 days, meaning the customer has 5 days from the date of notification of the package's return. If no response is received within 5 days, the package will be destroyed by default. Redelivery fee: $6.4/package; 2. There is no second redelivery service for packages weighing over 20kg or with dimensions larger than 60*46*46cm. |
| Germany | DE | 5-12 days | The recipient's name must exactly match the name displayed on the doorbell/email address; otherwise, it may affect the normal delivery of the package. | Redelivery and destruction services are available for all weight categories. Redelivery fee is $6.8 per shipment. | |
| Italy | IT | 10-12 days | The system will verify the validity of the postal code. Please contact customer service for details. | Redelivery service is available for $7 per shipment. | |
| Bulgaria | BG | 7-15 days | Telephone format requirements: (1) + Country code + 9 digits (2) 00 + Country code + 9 digits (3) 0 + 9 digits |
Redelivery service is available for $5.7 per shipment. | |
| Czech Republic | CZ | 7-15 days | 1) Postal code format: 3 digits + space + 2 digits 2) Address must include the house number, which can be up to 5 digits, in the following formats: a) Numbers followed by hyphens: 2-5 b) Numbers followed by hyphens: 11/20 c) Numbers + letters: 123a Phone number restrictions (some items require recipient to pick up at a self-service point): Required phone number: 9 digits, area code can be added before: +00420, 00420-, +420, 420-, 420 |
No duplicate delivery service; unsuccessful deliveries will be automatically deleted. | |
| Estonia | EE | 7-15 days | 1. Delivery will be made locally to a self-pickup point; door-to-door delivery is not available. The recipient will be notified via SMS/email upon arrival at the self-pickup point. Therefore, the recipient's contact information is crucial. Please provide a correctly formatted phone number that can receive SMS notifications. Providing an email address is also recommended. 2. Phone number format: +3725xxxxxxx or +3725xxxxxx |
1. For packages weighing 0-5kg, reshipment service is available within 12 days. This means that from the date the package is notified of its return, the customer has 12 days to choose reshipment. If no response is received after 12 days, the package will be destroyed by default. Reshipment fee: $5.7/package. There is no reshipment service for packages weighing 5-30kg. Specific reshipment service details depend on your local post office. | |
| Greece | GR | 7-15 days | "The zip code must be a 5-digit number. PO.BOX addresses are not accepted." | Reassignable | |
| Croatia | HR | 7-15 days | "The address must include the house number, which can be up to 5 characters long and should follow these formats: a) Number with a hyphen (2-5) b) Number with a hyphen (11/20) c) Number + letter (123a) Phone number is required; email address is recommended." |
Some items can be reshipped, subject to actual notification. The reshipment fee is $5.7 per item. | |
| Hungary | HU | 7-15 days | - | No duplicate delivery service; if delivery fails, the service will be destroyed by default. | |
| Lithuania | LT | 7-15 days | 1) State required 2) Phone number format: +3706xxxxxxx 3) Local delivery to a self-pickup point only; door-to-door delivery not available. The recipient will be notified via SMS/email after the package arrives at the self-pickup point. Therefore, the recipient's contact information is crucial. Please provide a correctly formatted phone number that can receive SMS notifications. Providing the recipient's email address is also recommended. |
For packages weighing 0-5kg, redelivery service is available within 12 days. This means that from the date the customer is notified of the package's return, they have 12 days to choose redelivery. If no response is received after 12 days, the package will be destroyed by default. Redelivery fee: $5.7/package. There is no redelivery service for packages weighing 5-30kg. Specific redelivery service details are subject to notification and feedback from overseas. | |
| Latvia | LV | 7-15 days | Phone number format: +3712xxxxxxx | For packages weighing 0-5kg, redelivery service is available within 12 days. This means that from the date the package is notified of its return, the customer has 12 days to choose redelivery. If no response is received after 12 days, the package will be destroyed by default. Redelivery fee: $5.7/package. There is no redelivery service for packages weighing 5-30kg. Specific redelivery service details are subject to notification and feedback from overseas. | |
| Poland | PL | 7-12 days | "1) Polish address: If a house number is provided, please fill in the house number. Failure to do so may result in return of the application. 2) Telephone number format: 9 digits only. 3) Zip code format: 2 digits + hyphen + 3 digits." |
No duplicate delivery service; if delivery fails, the service will be destroyed by default. | |
| Romania | RO | 7-15 days | Phone number format: 7XXXXXXXX, 07XXXXXXXX, 407XXXXXXXX, +407XXXXXXXX |
Some channels offer reshipment services, costing $5.70 per ticket. | |
| Sweden | SE | 7-15 days | Some items are eligible for reshipment; however, reshipment is only possible upon receipt of a reshipment notification. Reshipment fee: $7/item. | ||
| Slovenia | SI | 7-15 days | 1. Recipient's phone number is required. 2. Address must include the house number, which can be up to 5 characters long, in the following format: a) Number with a hyphen (2-5) b) Number with a hyphen (11/20) c) Number + letter (123a) |
No weight faction | |
| Slovakia | SK | 7-15 days | 1) Zip code format: 5 digits only 2) Address must include the house number, maximum 5 digits, in the following format: a) Number with hyphen 2-5 b) Number with hyphen 11/20 c) Number + letter 123a Phone restrictions (some items require recipient to pick up at a self-service point): Required phone number: 9 digits, area code can be added before: +00421, 00421, 00421-, +421, 421-, 421 Email address is recommended. |
No duplicate delivery service; if delivery fails, the service will be destroyed by default. | |
| Oceania | Australia | AU | 8-15 days | 1. Recipient's phone number is required. Only numbers, "+", "-", parentheses, and spaces are allowed; no other special symbols are permitted. 2. Recipient's address must be accurate and complete, including street number and house number. The postcode, city, state, and province must match. 3. Delivery is available throughout Australia, including P.O. Boxes and self-pickup lockers. 4. Commercial courier + postal courier delivery. 5. Please refer to Appendix VIII "Country Grouping - Australian Postcodes" or consult sales or customer service for Australian postcodes. 6. Packages will not be delivered if the address information is illegible or incomplete, unsuitable for delivery (due to postal vehicle access restrictions in certain areas), the sender requests a return of the delivery record, the package is not eligible for Safe Drop, or the recipient is blacklisted by the postal service; self-pickup is required. |
Reshipment service is available for a fee of $7 per item. |
| Asia | Malaysia | MY | 11-15 days | - | 1. Reshipment fee: 11.3/item 2. Returned items will be held for 14 days; after that, they will be destroyed by default. |
| Philippines | PH | 11-15 days | - | Redelivery service is available for a fee of $8.50 per item. Returned items will be kept in the warehouse for 14 days and will be destroyed by default after that period. | |
| Singapore | SG | 7-14 days | - | We offer a redelivery service for $4.3 per item. If delivery fails, the item will be returned to our overseas transit warehouse and stored for 7 days free of charge. Items exceeding this period will be destroyed free of charge. | |
| Thailand | TH | 5-10 days | The following remote areas (94160, 94170, 94180, 94190, 94220, 94230, 95000, 95110, 95120, 95130, 95140, 95150, 95160, 95170, 96110, 96120, 96130, 96140, 96150, 96160, 96170, 96180, 96190, 96210, 96220) will incur a remote area surcharge of $4 per call. Thailand phone numbers are 9-10 digits. |
Packages that fail to be delivered will be returned to the transit warehouse in Thailand. Once the package arrives at the transit warehouse, it can be redelivered within 30 days. Otherwise, it will be destroyed by default. The redelivery fee after the package arrives at the transit warehouse is 3.1 per package. The re-delivery fee is the same as the redelivery fee. Destruction is free. | |
| Asia (Middle East) | United Arab Emirates | AE | 8-15 days | 1. The recipient's name must be a real personal name. Names written in English letters are also acceptable, but please ensure both the surname and given name are complete. 2. The recipient's phone number is mandatory. It must be a 9-digit number starting with 9, and must include the international dialing code "+971-". It cannot contain any other special characters. 3. The recipient's address must be accurate and complete, including street number, house number, and the postal code, city, state, and province must all match. |
Reshipment service is available for a fee of $7 per item. |
| Saudi Arabia | SA | 8-15 days | 1. The recipient's name must be a real personal name. Names written in English letters are also acceptable, but please ensure both the surname and given name are complete. 2. The recipient's phone number is mandatory. It must be a 9-digit number and may include the international dialing code "+966-". It cannot contain any other special characters. 3. The recipient's address must be accurate and complete, including street number, house number, and postal code, city, state, and province. |
Redelivery service is available for a fee of $11.3 per item. Returned items to overseas warehouses are exempt from storage fees within 15 days; otherwise, they will be destroyed by default. | |
| Vietnam | VN | 4-13 days | Inspections and requests for proof of receipt will no longer be accepted after 7 days from the date of receipt. | Resettlement fee: $2.80 per ticket |
If the actual shipping cost is higher than the initially calculated cost due to the package's low weight, we reserve the right to adjust the shipping cost. If the cost exceeds, we will communicate with you by email.
Customs fees, taxes, and duties will need to be negotiated with us after verifying local circumstances. Small items are not subject to VAT or customs fees in most regions, but they may be within the EU. Veefun will cover these costs if they are within our acceptable range. If the actual taxes and fees exceed our acceptable limits, we will communicate with you and work out a solution.
Once your product leaves our factory, your shipment will be assigned a delivery ID. This is your shipment's tracking number. We will contact you with tracking information and a website where you can monitor your shipment.
