Refund Policy

We offer a 30-day return or exchange policy, meaning you have 30 days after receiving your item to request a return or exchange.

If the return is due to a quality issue, we will cover the shipping costs; otherwise, the customer will bear the shipping costs.

Our return policy is valid for 30 days. If you purchased the item more than 30 days ago, we regret that we will not be able to provide a refund or exchange.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

If the item was damaged during shipping, we can offer an exchange.

To initiate a return, you can contact us at brucewang@wmdmedical.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items returned without a prior return request will not be accepted.

Returned items will be shipped to the following address:
No.1060, Antai Third Road, Houqiao Street, Xishan District, Wuxi, Jiangsu, China

If the item is defective, please contact us within 7 days of the delivery date.we will cover the cost of the return or exchange. If you have any return questions, please contact us at brucewang@wmdmedical.com.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.

Refunds

We will notify you after we have received and inspected your return and let you know whether your refund has been approved. If approved, the refund will be automatically transferred to your original payment method. Please note that your bank or credit card company may take some time to process the refund; in some cases, it may take up to 14 days after we process the refund.

Changes to the Returns and Refund Policy

You can view the latest version of our Returns and Refund Policy on this page at any time.

We reserve the right to update, change, or replace any part of this Returns and Refund Policy at our sole discretion. Updates and changes will be posted on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services after any changes to this Returns and Refund Policy are posted constitutes your acceptance of those changes.